Effective Date: 25th July, 2024
Who We Are
Welcome to Raheek Twin Travel’s website [website URL]. Raheek Twin Travel is dedicated to providing quality travel services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
Contact Information:
- Company Name: Raheek Twin Travel
- Address: Maloora, Srinagar J&K 190012
- Email: support@raheektwintravel.com
- Phone: +91 60055 35865
What Personal Data We Collect and Why We Collect It
Personal Information
We collect personal data such as your name, email address, phone number, and preferences. This data is gathered when you make inquiries, book tours, or interact with our site.
Payment Information
Since we do not process payments directly through our website, we do not collect any payment details such as credit card numbers or billing addresses online. All transactions and payment processes are handled offline or through direct communication with our team. Please contact us for more information on how to make payments securely.
Technical Data
We collect technical information such as IP addresses, browser types, and device identifiers to improve user experience and website functionality.
Sensitive Data
We may collect sensitive information related to health or dietary preferences to ensure your travel needs are met.
Purpose of Data Collection
- Legal Basis: We collect data based on consent, contract, and legal obligations.
- Active Consent: Users must provide explicit consent for the collection of sensitive data.
Data Collection from Technical Processes
- Contact Forms: Data collected from contact forms is stored for customer service purposes.
- Comments: We collect information from user comments, such as the data provided in the comment form and the visitor’s IP address.
- Media: Uploaded media files may include embedded location data (EXIF GPS).
- Analytics: We use analytics services to understand user interactions. Users can opt-out of analytics tracking.
Who We Share Your Data With
We share data with third-party providers, including:
- Service Providers: For processing payments, providing customer support, and marketing.
- Legal Compliance: For legal obligations or in response to lawful requests.
- Business Transfers: In connection with business transactions like mergers or sales.
How Long We Retain Your Data
- Contact Form Entries: Retained for 6 months.
- Analytics Records: Retained for 1 year.
- Customer Purchase Records: Retained for 10 years.
What Rights You Have Over Your Data
You have the right to access, update, delete, and restrict the processing of your data. Contact us to exercise these rights.
Where Your Data Is Sent
Data may be transferred outside the European Union, where it will be protected according to European data protection standards.
Contact Information
For privacy-related concerns, contact us at:
- Data Protection Officer: Abdul Qayoom
- Email: support@raheektwintravel.com
- Phone: +91 60055 35865
Additional Information
How We Protect Your Data
We use encryption, secure servers, and other technical measures to protect your data.
Data Breach Procedures
We have procedures in place for internal reporting and communication in the event of a data breach.
Third-Party Data
We may receive user data from third-party partners, including advertising and analytics providers.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling using user data.
Industry Regulatory Disclosure Requirements
We comply with all industry regulations and privacy laws applicable to our business.